SaaS Rick Watson SaaS Rick Watson

Salesforce Not Credible: It's Not Your Goto-Market It's Your Product

Explore the challenges facing Salesforce Commerce and why its once-great platform is now plagued by stagnation and lack of innovation. Discover the key elements needed to reboot Salesforce's Commerce product, and understand why customers are losing trust despite recent AI advancements. Learn why a credible product vision and a trusted roadmap are essential for Salesforce's recovery.

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Consulting Rick Watson Consulting Rick Watson

What if the Dust Never Settles? A Call to Action

Discover why eCommerce brands and retailers must embrace experimentation and avoid the trap of overcorrecting to certainty. Learn how to navigate turbulence, encourage innovation, and adapt to an ever-changing market landscape. Understand the importance of making confident decisions with limited information and why a culture of cautiousness can lead to stagnation. Get insights on regaining business agility and thriving in uncertain times.

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Retail Rick Watson Retail Rick Watson

Target Earnings: Management Team Has Overstayed Their Welcome

Explore Target's disappointing Q1 FY2025 earnings, revealing significant struggles in eCommerce growth and overall sales compared to Walmart. Discover how price cuts, discretionary spending, and grocery sales are impacting their performance. Understand why Target's high cost structure and slow adaptability are causing concerns, and learn why the management team may need a change. Get insights into the challenges and potential future of this retail giant.

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Consulting Rick Watson Consulting Rick Watson

A Fisherman's Tale: What My Grandfather's Block of Ice Taught Me About Business Transformation

Learn valuable lessons about business transformation from a simple block of ice. Discover how breaking down tasks into immediate, medium, and long-term goals can sustain progress and deliver value. Understand the importance of achieving small and medium-sized victories to motivate your team and stakeholders. This article provides practical insights for navigating the complexities of digital technology and organizational change.

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Retail Rick Watson Retail Rick Watson

Walmart Earnings: Tem-who? Amaz-who? Get Behind the Retail Leader

Explore Walmart's impressive Q1 FY2025 earnings, with key highlights including 3.8% comparable store sales growth, a 12.9% rise in operating income, and a 22% surge in eCommerce. Learn how new business ventures like ads, memberships, and data contributed significantly to their success. Discover strategic lessons for investing in higher margin activities and understanding true growth metrics.

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Consulting Rick Watson Consulting Rick Watson

Peloton Case Study: Fast Growth Isn't What It's Cracked Up To Be

Explore the pitfalls of rapid growth through the lens of Peloton's journey, from skyrocketing demand during the pandemic to costly supply chain mistakes. Understand why not all growth is beneficial, the importance of differentiating between temporary and generational opportunities, and the value of having a Plan B. Learn how startups can avoid common traps and ensure sustainable success.

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