Loadstar: FedEx LTL consolidation service will make returning retail goods easier

Soaring logistics costs, exacerbated by inflation, have forced merchants to reconsider their returns policy. Some, like fashion brand Gap, have cut their window for returns, while others, including Zara and Urban Outfitters, have begun to charge consumers a restocking or return fee.

However, the latter option is not viable for SME merchants, noted Rick Watson, founder and CEO of RW Commerce Consulting. Surveys of consumers have repeatedly indicated that many would not buy from sellers not offering free delivery and free returns. Large brands may have the clout to ignore this, but not small merchants, he said.

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