The Loadstar: Returns a costly and speeding juggernaut for Amazon and parcel carriers
Supply Chain, SaaS Kaylea Sepulvado Supply Chain, SaaS Kaylea Sepulvado

The Loadstar: Returns a costly and speeding juggernaut for Amazon and parcel carriers

Although consumer surveys indicate that free returns are a high factor in determining whether or not an online merchant is picked, large retailers have introduced return or restocking fees for merchandise sent back, a strategy not viable for smaller sellers, according to Rick Watson, founder and CEO of RMW Commerce Consulting.

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