The Loadstar: Returns a costly and speeding juggernaut for Amazon and parcel carriers
Supply Chain, SaaS Kaylea Sepulvado Supply Chain, SaaS Kaylea Sepulvado

The Loadstar: Returns a costly and speeding juggernaut for Amazon and parcel carriers

Although consumer surveys indicate that free returns are a high factor in determining whether or not an online merchant is picked, large retailers have introduced return or restocking fees for merchandise sent back, a strategy not viable for smaller sellers, according to Rick Watson, founder and CEO of RMW Commerce Consulting.

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Business Insider: 2 looming problems are threatening to hammer FedEx — and that's not even counting the recession
Delivery Services, Supply Chain Kaylea Sepulvado Delivery Services, Supply Chain Kaylea Sepulvado

Business Insider: 2 looming problems are threatening to hammer FedEx — and that's not even counting the recession

Rick Watson, the CEO of RMW Commerce Consulting, sees another trend in the mix when it comes to FedEx. He told Insider that UPS is growing faster with small and medium businesses, and is more profitable than FedEx. Meanwhile, Amazon continues to deliver an increasingly large percentage of all the packages on the road.

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