GOBankingRates: Will Delivery Services Stay Popular Through 2021? by Nicole Spector

I was featured on an article by Nicole Smith, where I talked about the conveniences of delivery services.

“Overall the convenience of delivery services is unbeatable — and many consumers will be hard pressed to give it up,” said Rick Watson, CEO and founder, RMW Commerce Consulting. “Many grocery stores and restaurants do not offer their own delivery services, so Instacart, DoorDash, etc. play critical roles in the market — as do retailers — to aggregate multiple brands and give the consumer a consistent experience. If anything, the role of delivery services will keep growing.”