eCommerce Strategy Consultant - Rick Watson - RMW Commerce Consulting

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HubSpot to Acquire Frame AI, Unlocking the Power of Conversational Data with AI

Frame AI is a conversation intelligence platform leveraging AI to transform unstructured customer data—such as emails, calls, and meetings—into actionable insights. Founded in 2016, Frame AI specializes in natural language processing (NLP) and machine learning (ML) to improve customer sentiment analysis, behavior tracking, and churn prevention.

Hubspot, a customer engagement platform, has acquired Frame AI, a conversation intelligence platform leveraging AI to transform unstructured customer data for an undisclosed amount. This acquisition will enable Hubspot to utilize unstructured data to create real-time analytics.

Business Wire: HubSpot to Acquire Frame AI, Unlocking the Power of Conversational Data with AI